Support

Find answers to your questions and useful resources.

Divisimate

Having a question? Feel free to get in touch with us and we’ll get back to you as soon as we can!

Maybe your question was already answered in our FAQ. Of course we’ll update and expand these over time.

  • support@divisimate.com

We want to keep improving and building upon the original concept of Divisimate with regular updates.

Visit the updates section to download the most recent version.

Frequently asked questions

General

No, Divisimate is just a control software that allows you to use virtual instruments more efficiently with a performance-based approach. There are no sounds or libraries or DAW software included, and you will need both to get the most out of Divisimate.

The teaser video featured Peter’s personal orchestral template which he built to work with Divisimate. It features a mixture of libraries by Audiomodeling, Aaron Venture, Samplemodeling, Spitfire, Embertone, Garritan and Orchestral Tools.

We’ll make a video disecting this template in the future, and let everyone know when it’s out!

Okay, this is not so much a frequently asked question but an offer:

We want to improve Divisimate and are very open to your ideas. Whatever is feasible to implement and requested by enough people will go on our list for future updates.

Send us your feedback on support@divisimate.com

We developed and tested the Software on Windows 10 and can not give a recommendation for any lower version of Windows.

While it can be installed and runs on earlier versions, we use some components specific to Windows 10 to improve the performance of the software. This can impact the performance of Divisimate depending on your system and setup and lead to errors and unintended delays in the engine.

Sales

We use Fastspring to provide you with a safe and easy checkout method. After purchase you should receive an e-mail with a download link on Fastspring’s servers and your personal license key.

If for some reason the download link is not visible to you in your mail program, click on “manage my orders” to find the link in the browser version of Fastspring.

Yes! If you are a teacher or a student you can contact us at support@divisimate.com

Send us proof of your enrolment status (like a copy of your student/teacher ID or enrolment certificate) and we’ll provide you with a single-use 35% off coupon for our shop.

Note that this discount is not combinable with any other discounts on Divisimate that may be going on at the time.

Shoot us a message to support@divisimate.com and we’ll see what we can do!

That’s something we got a lot since we released and sadly right now the answer is no.

We need to rework some things in our copy protection system in order to make a public demo version possible and reliable. We want to make it happen, but it will take some time.

We’ll make sure everyone knows when we did it.

DAW Setup

We have tested Divisimate with a number of different DAWs.

It works fine in Cubase, Nuendo, Samplitude, Studio One, Reaper, Bitwig, Ableton Live, Digital Performer and ProTools. Generally it is not dependent on any other software – as long as your DAW of choice can select and record separate MIDI inputs for separate instruments, you should be fine.

Logic is a bit more complicated since it is not able to record inputs to separate tracks. A workaround allows you to record only up to 16 tracks at a time with Divisimate. There is a quickstart and a example session available at the bottom of this page.

Divisimate is a standalone application – it is independent from your DAW and essentially serves as an “interpreter” to your midi controllers.

Make sure you have all routed instrument tracks record enabled. It can be useful to set up a folder or track grouping for that.

DAW Setup

This is a known issue on Logic, that unfortunately again goes back to unique behaviour of Logic Pro. We’re working on a fix for this and will provide it as soon as we can.

Troubleshooting

This is an issue that can be caused by Windows Defender under rare circumstances. Try disabling all parts of Windows Defender and then put in your license key again. If the problem persists, shoot us a message via the support form!

On Windows, USB-MIDI Devices can only be used by one application at a time. Go to the midi device manager of your DAW and deactivate the keyboard in your DAW.

To still use the controller in the conventional way you can use Divisimate as a kind of MIDI-merger and use the bypass function.

Or you can use the Divisimate Loopback Port to send MIDI from your DAW into Divisimate.

First check if you are using a DAW where MIDI Devices need to be added separately (e.g. Studio One), and see if you maybe missed one of the ports. In rare cases on Windows the installation may fail to create all ports correctly. A complete deinstall and reinstall of Divisimate usually fixes this issue.

On MacOS, the Ports only exist when Divisimate is open. For DAWs that do not support plug&play for MIDI devices, make sure to start Divisimate before opening the DAW so the ports can be recognized.

DivisiControl

DivisiControl establishes the connection via network. Make sure that your iPad and you main computer are connected to the same network. Also make sure, that Divisimate has all the necessary permissions to have network access.

Close the app completely(!) and then freshly start the app.
For iPads made before 2018: double tap the Home button to open the app switcher. For iPads after 2018:
Swipe right or left to scroll through recently used apps and find the app you’re looking to close.
Press and hold the app window, then swipe up (without lifting your finger off the screen) to send it off the screen.

Relaunch the app after that.

Yes, you can!

The iOS App is available for both iPad and iPhone – and there are different Android versions for Phones and Tablets available.

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